Management systems

A complex system of internal regulations is implemented within Acea for the control, management and supervision of the business processes. There are formalised management systems present care of the Group companies, in accordance with external standards (UNI EN ISO 14001, UNI EN ISO 9001, OHSAS 18001, UNI EN ISO 50001) and over time the Policies overseeing quality and safety, protection of the company assets and the environment are adopted and innovated

The internal regulations system (see chart No. 7) oversees the correct functioning of the Group’s governance operations, starting off from the definition of general directives up to the expression of specific aspects of business, according to the scheme proposed below:

  • Group management rules, via which the Parent Company, within the sphere of its management, co-ordination and control function, imparts instructions to all the corporate components;
  • processes, in turn separated up into governance, functioning and operative processes, according to whether they pertain to strategic or transversal themes or individual businesses;
  • procedures, which define the methods for implementing the corporate processes.

In order to provide a prompt response to the service requests, all the components of the system of internal rules are constantly updated. In detail, during 2012 the Group procedures which discipline the responsibilities and the applicable formalities in the handling of accounts receivable and in the selection of handling of sponsorships and donations, were subject to review. Subsequently, the procedures of certain peculiar processes inherent to the company Divisions: Procurement and Logistics, Audit, Human Resources and Organisation, Safety and Protection, were updated. In conclusion, it should be mentioned that during the year, following the redefinition and reorganisation of the Institutional Affairs Division, the Corporate social responsibility and sustainability unit was established, which is assigned the mission of developing and co-ordinating the RSI aspects within the Group.

The management systems provided to oversee the spheres of Information and Communication Technology are increasingly important for businesses,for the purpose of ensuring the protection of the information and the related IT systems in which the data is stored as well as for the purpose of developing information systems increasingly more in keeping  with the evolution of the organisational and data management needs (see dedicated box).

The strategic ICT Plan

The information and communication technology strategies are drawn up on a consistent basis with the Group’s business strategies. With a view to this, the ICT plan focuses on:

  • centralisation of the governance of the information systems
  • innovation and re-engineering of the processes
  • consolidation and standardisation of the operating practices.

The purpose of the ICT activities is to create value for the Group via: initiatives for the simplification and rationalisation of the IT infrastructures and applications which make it possible to reduce the running costs and an improvement in the services level; projects for the creation of evolved services able to optimise the relationship with the customers, innovations of the processes for the purpose of supporting the reduction of the decision-making timescales.

 

In December 2012, Acea also endowed itself with specific Group management regulations, aimed at disciplining the corporate transactions with the purpose of ensuring complete compliance with the anti-trust legislation (see related box).

 Box – The commitment to observe the Antitrust regulations

The action of the Acea Group companies aspires to observance of the rules of free competition. These principles are applied both when the companies enter into competition with other competitors, in search of spheres of development on markets, and when, in the capacity of customers, they must choose their own suppliers of goods and services and, in conclusion, when, in the capacity of operators of services attributable to their core business they deal with the customers. Correct and non-discriminatory, non-manipulative or coercive, diligent and accountable conduct, which is shown vis-à-vis the other operators, their suppliers and the public of users and customers, current and potential, generates general efficiency for the economic system and sustainable value for all the stakeholders.

Aware of this and for the purpose of sharing it even further, during 2012 Acea issued Group management regulations and a company guide to anti-trust compliance. These documents now represent the central axis of the rules of conduct for the Group and its collaborators with regard to anti-trust law and consumer protection, and envisaging the implementation of specific internal procedures, aimed at ensuring updating and training on the subject and organising assistance structures for the Group companies and points of supervision for the control of the most sensitive operations.

Chart No. 7 – Internal Regulations System

Chart No. 7 – INTERNAL REGULATIONS SYSTEM

Zoom image

The Safety and Protection Division defines, implements and controls the implementation of the Group policies concerning quality, health and safety in the workplace and protection of material and immaterial company assets. For such purposes, the Quality System, Health and Safety in the workplace and Asset Protection Units are operative within this division (also see the Human Resources, Suppliers and Institutions and the Company sections).

The head of the division, who is also the Management Representative for quality in Acea, is appointed to periodically review and possibly update the Quality, Environment, Safety and Energy Policy,signed by the Managing Directors and the Employer, the last time, in December 2012, outlining a Group policy aimed at the integration of the subject matters covered by the management systems and the inclusion among the same of the aspects of sustainable management of energy (for details on the policy, see the related box).

Box – The Quality, Environment, Safety and Energy Policy, 2012 edition

During the year in question, further to lengthy reflection on the impacts, in terms of risks and opportunities, which the quality, safety, environment and energy aspects may have in the management of the companies’ operations, the first Group integrated Policy was issued. In a values document of fundamental importance, the principles and purposes jointly considered are established, as illustrated below, to which the business strategies and objectives must refer:

  • further the culture of quality at all levels of the structure and pursue the on-going improvement of the quality of the services;
  • guarantee the continual commitment to pursue the improvement of the performances with regard to health and safety of workers throughout the entire Group;
  • guarantee the continual improvement in the management of the impacts on the natural environment, based on the prevention and minimisation of the risks;
  • sustainably handle energy necessary for its purposes, developing the related uses and paying particular attention to the rationalisation of its end uses.

The majority of the Group companies and energy generation installations - thermoelectric, hydroelectric and waste-to-energy - are equipped with Management Systems certified in accordance with quality21 and environmental standards; some installations are also endowed with EMAS Registration and numerous Group companies have health and safety in the workplace management systems certified in accordance with the OHSAS 18001:2007 standard. (see related boxes).

Box – UNI EN ISO 9001:2008 quality certification of the Acea Group companies as of 31 December 2012

  • Acea SpA - for the network and plant planning, construction, maintenance and restructuring activities for the management of the integrated water and public lighting service (functional and artistic)
  • Acea Reti e Servizi Energetici SpA- for the activities concerning planning and provision of energy services; planning and achievement of energy efficiency measures also by means of the application of renewable sources; planning, construction, maintenance and running of electricity generation plants and installations using renewable sources; production and sale of electricity using renewable sources
  • Acea Distribuzione SpA - network and plant planning, construction, running, maintenance and restructuring activities for the management under concession of the electricity distribution service for Rome and Formello ad the public lighting service for Rome
  • LaboratoRI SpA  for the planning, design and works management activities for hydraulic works and hydro-environmental plants
  • Acea Ato 2 SpA -for the management of the integrated water service, the design, construction and maintenance of aqueduct and sewage networks and waste water treatment plants in ATO 2 - Central Lazio.
  • Acea Ato 5 SpA -for the management of the integrated water service, the design, construction and maintenance of aqueduct and sewage networks and waste water treatment plants
  • Acque SpA – is Best4 certified (quality, environment, safety, social responsibility)
  • Acquedotto del Fiora SpA - for the management of the integrated water service, the design and construction of aqueduct and sewerage networks, including the water treatment plants, and for the chemical service for analysing the water
  • Publiacqua SpA -for the planning and management of contracts for the construction of treatment plants and aqueduct and sewerage networks; for the drinking water and waste water treatment service.
  • Publiacqua  Ingegneria SpA - for the planning, works management and test & inspection of the infrastructures for the management of the water resources. Supply of technical services supporting the management of the water resources
  • Umbra Acque SpA -for the drinking water distribution service and, limited to just some areas, for the sewage and treatment service; for the design, construction and maintenance of aqueduct networks in some municipalities managed.
  • Nuove Acque SpA - for the management of the integrated water service.
  • Acea Servizi Acqua Srl - for the running and maintenance of sewage treatment and raising plants
  • SOGEA SpA - for the running and management of the Valmontone waste water treatment plant
  • Acea Gori Servizi Scarl - for engineering services in the sectors of the integrated water and energy services; territorial information services; analysis services on drinking and waste water
  • Aguas de San Pedro SA, (Honduras) - management of the integrated water service in the city of San Pedro de Sula
  • Aguazul Bogotà SA, (Colombia) - commercial management (billing and customer care) and of the water distribution networks (maintenance, emergency services, loss detection of quality control) in 3/5ths of the municipal areas of Bogotà

Furthermore, it should be pointed out that in 2012 Acea SpA, endowed with autonomous and separate certification for the quality, safety and health in the workplace management systems, launched the process for the integration of the two systems, publishing the integrated version of the quality and safety manual.


21 Possession of certification in accordance with the UNI EN ISO 14001 standard also makes it possible for certain companies to obtain SOA certification of the qualification for the execution of public works for the pertinent types.

Box – Environment, safety and energy management system certification of the Acea Group companies as of 31 December 2012

  • Acea SpA - OHSAS 18001:2007 standard certification of the Health and safety in the workplace management system (Sgsl)for office activities: Management, Co-ordination, Administration, Finance and Control.

ENERGY

  • Acea Produzione SpA –  UNI ISO EN 14001:2004 certification of the Environmental management systems for the centralised offices (Rome) for the district heating planning, construction, test & inspection, running and maintenance activities and for the electricity and heat production activities at the thermoelectric plants of Tor di Valle and Montemartini (Rome)and the hydroelectric plants of Salisano (RI) and Marconi (TR), and as from 2012 at the Volta (RM) and Ferraris (RM) plants.Acea Produzione also has OHSAS 18001:2007 standard certification of the Health and safety in the workplace management system (Sgsl
  • A.R.I.A. SrlUNI EN ISO 14001:2004 certification of the Environmental management systems for the two waste-to-energy installations using renewable fuel at Terni and San Vittore del Lazio and EMAS Registration. At the San Vittore del Lazio site in 2012, the Health and safety management systems was introduced and certified in accordance with the OHSAS 18001:2007 standard
  • SAO Srl, a company active in the management of environmental services, has an AS integrated system (Environment and Safety)  with UNI EN ISO 14001:2004 certification for the Environmental management system and OHSAS 18001:2007 certification for the Health and safety in the workplace management system. It is also EMAS registered.
  • Acea Distribuzione SpA - OHSAS 18001:2007 certification of the Health and safety in the workplace management system and since 2012 UNI EN ISO 14001:2004 certification of the Environmental management system
  • Acea Reti e Servizi Energetici SpA- UNI EN ISO 14001:2004 certification of the Environmental management system for the activities concerning planning and running of: energy services; measures and checks for energy efficiency; planning, construction, maintenance and running of electricity generation plants and installations
  • Acea Energia Holding SpA – OHSAS 18001:2007 certification of the Health and safety in the workplace management system
  • Acea Energia SpA - – OHSAS 18001:2007 certification of the Health and safety in the workplace management system

It should be mentioned that, in 2012 Acea Distribuzione and Acea Reti e Servizi Energetici launched the activities for obtaining certification of the energy management system in accordance with the ISO 50001:2011 standard, having in the meantime taken steps to endow themselves with an integrated policy for the quality, environment and energy aspects (the aspect of safety is also contemplated for Acea Distribuzione). Furthermore, the implementation of an integrated environment and safety Management system continued in the companies Kyklos, Solemme and Aquaser.

WATER

  • Acea Ato 5 SpA - ISO 50001:2011 certification of the Energy management system
  • LaboratoRI SpA ACCREDIA accredited according to the UNI CEI EN ISO/IEC 17025:2005 standard for the development of the analytical laboratory trials: the analytical trials which are ACCREDIA accredited, carried out by the laboratory for Group companies, exceed 80%; and OHSAS 18001:2007 certification of the Health and safety in the workplace system.
  • Acea Gori Servizi Scarl - UNI EN ISO 14001:2004 certification of the Environmental management system and OHSAS 18001:2007 certification of the Health and safety in the workplace management system
  • SOGEA SpA - UNI EN ISO 14001:2004 certification of the Environmental management system and OHSAS 18001:2007 certification of the Health and safety in the workplace management system
  • Acque SpA (together with the subsidiary companies Acque Industriali and Acque Servizi and the associated company Ingegnerie Toscane) - BEST4 integrated certification – inclusive of UNI EN ISO 14001:2004 (environmental system), OHSAS 18001:2007 (safety system), SA 8000:2008 (social responsibility) and UNI EN ISO 9001:2008(quality system) standard certification – relating to the activities for the management of the integrated water service; design, planning, construction and running of the water and sewage networks; waste water and liquid waste treatment; decontamination of polluted sites
  • Publiacqua SpA - UNI ISO EN 14001:2004 certification of the Environmental management system extended to all the business activities: centralised offices and treatment plants (San Colombano) and drinking water plants (Anconella and Mantignano) serving the Medio Valdarno area
  • Consorcio Agua Azul SA,  (Peru), certification of the integrated Quality and Environment management system, in accordance with the  UNI EN ISO 14001:2004 and 9001:2008standards. The Safety in the workplace management system was updated in 2012 in accordance with the new local legislation on the subject (Supreme Decree No. 005-2012-TR)
  • Aguas de San Pedro SA, (Honduras)  continued the certification process for the laboratory in accordance with the ISO 17025 standard
  • Aguazul Bogotà SA, (Colombia) - a Health and safety in the workplace and environmental protection management system operates, verified by the Colombian Safety Council and for which the company is enrolled in the Consolidated Register for Contractors (RUC).

Furthermore, in 2012 Acea Ato 5  launched activities to obtain certification of the work safety management system in accordance with the OHSAS 18001:2007 standard.