Index of charts and tables

Charts

n.1 Structure of the 2012 Sustainability Report 8
n.2 Acea Group activities 21
n.3 The shareholding structure as of 31 December 2012 22
n.4 Operational set-up as of 31 December 2012 (direct investee companies of Acea SpA) 24
n.5 Contribution of the business segments to the overall EBITDA (2011-2012) 27
n.6 Acea Spa organisation chart as of 31 December 2012 44
n.7 Internal regulations system 51
n.8 Acea and its stakeholders 54
n.9 The Acea values system vis-à-vis the stakeholders 55
n.10 Global opinions on the services supplied (2010-2012) 71
n.11 Electricity service – protected market sales: overall customer satisfaction csi and satisfaction intensity CSI and on macro-components (1st and 2nd half of 2012 72
n.12 Electricity service – eligible market sales: overall customer satisfaction CSI and satisfaction intensity CSI and on macro-components (1st and 2nd half of 2012) 73
n.13 Electricity service - network: overall customer satisfaction CSI and satisfaction intensity CSI and on macro- components (1st and 2nd half of 2012) 75
n.14 Water service: overall customer satisfaction CSI and satisfaction intensity CSI and on macro-components (1st and 2nd half of 2012 77
n.15 Public lighting service: overall customer satisfaction CSI and satisfaction intensity CSI and on macro-components (1st and 2nd half of 2012) 79
n.16 Trend in Acea performance for repairing public lighting faults (2008-2012) 95
n.17 Types of public lighting fault out of total reports received (2012) 96
n.18 Type of measures carried out on the sewage networks in ATO 2 – central Lazio (Rome and municipalities 104
n.19 Electricity price trend for a typical household consumer (€cents/kwh) (2011 -2012)
105
n.20
Total telephone traffic of Acea free-phone numbers (2011-2012) 113
n.21 Percentage-related distribution of the telephone traffic received by Acea free-phone numbers in 2012 113
n.22 Acea website: the main indicators (monthly averages 2010-2012) 118
n.23 Value of tender contracts and incidence of the main types on the total (2010 -2012) 129
n.24 Breakdown of the costs for supplies (goods, services, work) by business segment (2010-2012) 130
n.25 Geographic distribution of the suppliers and the amounts 132
n.26 Geographic distribution of the suppliers and the amounts for the procurement of goods and services, in Italy and abroad (2010-2012) Geographic distribution of the amounts for work 134
n.27 Breakdown of accidents by business area (2011-2012) 154
n.28 Industrial accidents and frequency and severity indexes (2010-2012) 154
n.29 Breakdown of training hours by role (2010-2012) 164
n.30 Overall number of SRI funds in Europe (2008-2012) 171
n.31 Total assets under management for SRI funds in Europe and Italy (2008-2012) 171
n.32 assets under management for SRI funds by country (2012)
172
n.33 Breakdown of investments by busines sector (2011-2012) 178
n.34 Energy saving targets assigned to Acea Distribuzione, surplus tees produced (2010 – 2012) 206
n.35 Water companies: overall progress of the energy efficiency plans (2012) 207
n.36 The Group’s water distribution network in Italy (2012) 208
n.37 Volumes of drinking water introduced into the network: by company (2012) 208
n.38 Analytical checks on drinking water: totals and by company (2012) 210
n.39 Analytical checks on waste water: totals and by company (2012) 210
n.40 Sewerage networks: total and by company (2012) 213
n.41 Treatment plants: total and by company (2012) 213
n.42 Volumes of waste water treated in total and by company (2012) 213
n.43 Real water losses, parameter A15 (Italian Ministerial Decree no. 99/97) 218
n.44 Group waste production for the energy area (2010-2012) 221
n.45 Production of waste from waste to energy process (2010-2012) 221
n.46 Group waste production for the water area (2010-2012) 222

Tables

n.1 Materiality: mapping of the importance
7
n.2  Level of application of the gri-g3.1 guidelines
7
n.3 Global Compact-GRI
10
n.4 Standard GRI-G3.1 elements
12
n.5 The Acea Group: the numbers for 2012
22
n.6 Scope of consolidation as of 31 December 2012 (companies consolidated on a line-by-line and proportional basis)
23
n.7 Acea Group income statement and equity highlights (2011-2012)
26
n.8 Acea Group balance sheet figures and net financial position (2011-2012)
28
n.9 The main profitability indicators (2009-2012)
28
n.10 Acea instruments for sustainable development and social responsibility
32
n.11 Economic value directly generated and distributed (2011-2012)
57
n.12 Breakdown of the value generated by stakeholder (2011-2012)
57
n.13 GRI-G3.1 economic and social indicators
60
n.14 Gas and electricity sales: Acea Group customers by market type (2010-2012)
69
n.15 Customer and inhabitants served in Italy by the main Acea Group water companies (2012)
70
n.16 Overall opinion on the electricity service (2011-2012)
71
n.17 Electricity service (sales - protected and eleigible markets): percentage of those satisfied on specific aspects (2012)
74
n.18 Electricity service (network): percentage of those satisfied on specific aspects (2012)
75
n.19 Overall opinion on the water supply service in Rome (2011-2012)
76
n.20 Rome water service: percentage of those satisfied on specific aspects (2012)
78
n.21 Overall opinion on public lighting in Rome (2011-2012)
78
n.22 Public lighting service: percentage of those satisfied on specific aspects (2012)
80
n.23 Main measures in 2012 for the management and development of electricity networks and stations
83
n.24 Specific levels of commercial quality and performances achieved by Acea Distribuzione (2011-2012)
85
n.25 Automatic compensation for customers in the event of failed observance of the “specific” quality levels (2012)
86
n.26 Specific levels of commercial quality: promptness of the distributor in communicating the technical data to the seller (2011-2012)
87
n.27 Specific levels of commercial quality and performances achieved by Acea Energia - protected market (2011-2012) (figures communicated to the AEEG)
87
n.28 Specific levels of commercial quality and performances achieved by Acea Energia - eligible market (2011-2012) (figures communicated to the AEEG)
87
n.29 General levels of commercial quality and performances achieved by Acea Distribuzione (2010 - 2011)
87
n.30 General levels of commercial quality and performances achieved by Acea Energia - protected market (2011-2012)
88
n.31 General levels of commercial quality and performances achieved by Acea Energia - eligible market (2011-2012)
89
n.32 Electricity service continuity indicators for lv customers: blackout duration and improvement percentages (2010- 2012)
89
n.33 Electricity service continuity indicators for lv customers: average number of blackouts and improvement percentages (2010-2012)
90
n.34 Public lighting in Rome: the numbers (2012)
91
n.35 Main public lighting measures on lighting units (2012)
93
n.36 Scheduled and extraordinary public lighting repairs and maintenance (2012)
94
n.37 Public lighting fault repairs: Acea fines, standards and performances (2011-2012)
95
n.38 The main artistic monumental lighting measures in 2012
96
n.39 Main measures on the acqueduct system and drinking water checks in ato 2 – central Lazio (2012)
101
n.40 Number, type and duration of water supply stoppages (2010-2012)
102
n.41 Main measures on the treatment and sewerage system and waste water checks in ato 2 – central Lazio (2012)
104
n.42 Average 2012 water tariffs applied by the Acea Group companies (2012)
108
n.43 The main performance indicators of the Acea free-phone numbers (2011-2012)
114
n.44 Counter performance at central headquarters (2010-2012)
116
n.45 2012 top ten suppliers of goods and services to the Group and percentage of total (2012)
132
n.46 2012 top ten suppliers of work to the Group and percentage of total (2012)
133
n.47 Evolution of group employees by business segment (2010-2012)
140
n.48 Geographic location of human resources (2011-2012)
140
n.49 Acea’s employees: composition of the human resources (2010-2012)
141
n.50 Acea’s employees: new recruits and leavers (2010-2012)
142
n.51 Acea’s employees: duration of the employment relationship (2012)
143
n.52 Energy sector companies: duration of the employment relationship (2012)
143
n.53 Acea’s employees: contract types (2010-2012)
143
n.54 Turnover, recruitment, and leaver rates (2010-2012)
144
n.55 Acea’s employees: average age of the human resources (2010-2012)
144
n.56 Acea’s employees: average length of service of the human resources (2010-2012)
144
n.57 Acea’s employees: age bracket (2012)
145
n.58 Acea’s employees: level of education (2010-2012)
145
n.59 Women within Acea (2010-2012)
151
n.60 Acea’s employees: working hours (2010-2012)
151
n.61 Acea’s employees: days of absence (2010-2012)
152
n.62 Average gross remuneration by role (2011-2012)
157
n.63 Acea’s employees - pegaso: gender and age bracket (2012)
159
n.64 Acea’s employees - Pegaso: grade (2012)
159
n.65 Return on the value of the units of the Pegaso segments and the employee leaving indemnityas of 31 december 2012
159
n.66 Training courses and costs (2011-2012)
164
n.67 Members who use CRA services (2010-2012)
168
n.68 Acea stock and stock exchange index performance (2012)
169
n.69 2012 Ratings
169
n.70 Webranking Italia Top 100: Acea’s ranking (2010-2012)
170
n.71 CSR online awards Italy: Acea’s ranking (2010-2012)
170
n.72 GRI-G3.1 environmental indicators
188
n.73 Environmental expenditure of the main operating companies (2010-2012)
196
n.74 Energy produced, broken down by primary energy source (2010-2012)
198
n.75 Potential energy, broken down by primary energy source used (2010-2012)
199
n.76 Acea Produzione electricity plants
199
n.77 Group installed electric power broken down by energy source (2010-2012)
201
n.78 Availability indexes for Acea Produzione plants (2010 - 2012)
202
n.79 Average output of the Acea Produzione plants (2010-2012)
202
n.80 San Vittore del Lazio waste to energy plant: running figures (2011-2012)
203
n.81 Overhead and underground distribution lines and plants: numbers (2010-2012)
204
n.82 The springs under protection in Ato 2 – Central Lazio
209
n.83 Analytical checks on drinking water: totals and by company (2010-2012)
210
n.84 Analytical checks on waste water: totals and by company (2010-2012)
210
n.85 Analytical tests carried out overall in Ato 2 - Central Lazio (2010-2012)
211
n.86 Analytical tests on drinking water – historic network of Rome (2010-2012)
211
n.87 Average chemical and microbiological features of the water distributed in Rome and italian legislative Decree no. 31/01 (2012)
212
n.88
Parameters exiting the main treatment plants managed by Acea Ato 2 – Municipality of Rome (2012)
214
n.89 The Acea Group’s direct energy consumption (2010-2012)
216
n.90 The Acea Group’s indirect energy consumption (2010-2012)
217
n.91 Acea vehicle fleet consumption (2010- 2012)
217
n.92 Acea Group water consumption (2010-2012)
218
n.93 CO2 emission quotas as per the pna and effective emissions by plant (2010-2012)
219
n.94 Atmospheric emissions produced by the San Vittore del Lazio waste to energy plant (2010-2012)
220
n.95 Total Acea Group emissions (2010-2012)
220
n.96 Total waste produced by the Acea Group (2012)
221
n.97 Main research activities on drinking water quality and sources
224
n.98 Main research activities on treatment plants
225
n.99 Main research activities on catchment areas
226
n.100 Main research activities on sewerage networks and treatment sludge
227