GRI economic and social performance indicators

The indicators relating to the economic and social performances (core and additional) envisaged by the GRI-G3.1 Guidelines, edition  2011, together the indicators introduced by the Sector Supplement for Utility companies in the electric sector24are shown below, with indication of the sections and pages of the report where it is possible to find them.

The meaning of each performance indicator is illustrated in the Guidelines and Sector Supplement, available on the website www.globalreporting.org. 

Table No. 13 – GRI-G3.1 ECONOMIC AND SOCIAL INDICATORS

ECONOMIC PERFORMANCE

EC1 (Core)
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Corporate identity pages 26-30, 57; Socio-economic relationships with the stakeholders pages 157, 169, 173 et seq.

EC2 (Core)
Financial implications and other risks and opportunities for the organization’s activities due to climate change.
Corporate identity pages 26 et seq.; Environmental issues page 206

EC3 (Core)
Coverage of the organization’s defined benefit plan obligations.
Socio-economic relationships with the stakeholders pages 158 et seq.

EC4 (Core)
Significant financial assistance received from government.
Corporate identity page 57 note 23

PRESENCE ON THE MARKET

EC5 (Additional)
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.
The salaries of new recruits are disciplined by the Collective National Labour Agreements for the sector (electricity, gas and water).
Socio-economic relationships with the stakeholders page 157

EC6 (Core)
Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
Socio-economic relationships with the stakeholders pages 131 et seq., 134

EC7 (Core)
Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.
The procedures for employing individuals in Acea do not envisage the requirement of geographic residence as an element of pre-emption, in that it is potentially discriminatory and non-functional with regard to Group logics.

INDIRECT ECONOMIC IMPACTS

EC8 (Core)
Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Socio-economic relationships with the stakeholders pages 121, 122, 123 et seq.

EC9 (Additional)
Understanding and describing significant indirect economic impacts, including the extent of impacts.
Socio-economic relationships with the stakeholders pages 121, 123 et seq.

AVAILABILITY AND RELIABILITY

EU6 (Core)
Management approach to ensure short and long-term electricity availability and reliability.
Corporate identity page 47; Socio-economic relationships with the stakeholders pages 81, 83, 106, 127, 129, note 72, 174, 178; Environmental issues page 204

24 The indicators of the Sector Supplement for Utility companies in the electric sector (EU) are supplemented in the table; the text disciplines distinct matters for energy companies, introduces new indicators (EU) and a number of in-depth notes (commentary) relating to indicators already envisaged by the 2006 version of the GRI Guidelines.

EU10 (Core)
Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.
Environmental issues page 201

DEMAND-SIDE MANAGEMENT

EU7 (Core)
Demand-side management programs including residential, commercial, institutional and industrial programs.
Socio-economic relationships with the stakeholders pages 81, 106; Environmental issues page 204

RESEARCH AND DEVELOPMENT

EU8 (Core)
Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development.
Socio-economic relationships with the stakeholders pages 81, 178; Environmental issues pages 223 et seq.

PLANT DECIMMISSIONING

EU9 (Core)
Provisions for decommissioning of nuclear power sites.
There are no nuclear installations in the Acea power plant base.

SYSTEM EFFICIENCY

EU11 (Core)
Average generation efficiency of thermal plants by energy source and by regulatory regime.
Environmental issues page 202

EU12 (Core)
Transmission and distribution losses as a percentage of total energy.
Environmental issues page 204

LABOR PRACTICES & DECENT WORK

Employment

LA1 (Core)
Total workforce by employment type, employment contract, and region, broken down by gender.
Socio-economic relationships with the stakeholders pages 140-143, 146-148

LA2 (Core)
Total number and rate of new employee hires and employee turnover by age group, gender, and region.
Socio-economic relationships with the stakeholders pages 140, 143, 144

LA3 (Additional)
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major significant locations of operation.
Socio-economic relationships with the stakeholders page 158

LA15 (Core)
Return to work and retention rates after parental leave, by gender.
Acea operates in observance of the Consolidation Act regarding the protection and support of maternity and paternity (Italian Legislative Decree No 151/2001 and subsequent amendments and additions), which disciplines leave, sick leave, time off and economic support for male and female workers associated with the maternity and paternity of natural, adopted or fostered children.
The legislation prohibits any discrimination for reasons associated with gender, with particular regard to any less favourable treatment in relation to pregnancy, maternity or paternity; it establishes obligatory maternity leave for a period inclusive of between two months prior and three months after the birth and guarantees the maintenance of the employment position during this period, imposing the prohibition of dismissal; it also establishes the re-employment of the resource with the duties performed before the period of leave or equivalent duties, envisaging sanctions for employers who violate this legislation.
Therefore, 100% of the employees who avail of this type of leave keep their jobs and return to work.

EU14 (Core)
Programs and processes to ensure the availability of a skilled workforce.
Socio-economic relationships with the stakeholders page 81

EU15 (Core)
Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region.
With reference to the Group companies active in the electricity sector (Acea Distribuzione, Acea Reti e Servizi Energetici, Acea Energia and Acea Produzione, mainly located in Lazio) employees eligible for retirement in the next 5 years equate to 2.2% of the total workforce of the companies included within the scope of the reporting in the section Composition and turnover, broken down into: 0% of executives, 0% of middle management, 1.9% of white-collar workers and 0.4% of blue-collar workers; 13.7% of the workforce is by contrast eligible for retirement in the next 10 years, broken down into: 0.2% of executives, 0% of middle management, 10.4% of white-collar workers and 3.1% of blue-collar workers.

EU17 (Core)
Days worked by contractor and subcontractor employees involved in construction, operation & maintenance activities.
The works management of the6 operating companies active in the energy sector monitors the working days of the contractor and subcontractor companies, by means of the workers attendance sheets, but not all have a computerised programme for handling the presences. At present, it is possible to indicate just the figure relating to Acea Produzione which, in 2012, with a workforce of 79 resources for a total of around 144,000 men days, resorted to 15,280 men days worked by staff of the contracting firms for the achievement of the electrical work.

Labor/ Management Relations

LA4 (Core)
Percentage of employees covered by collective bargaining agreements.
100% of Group employees are covered by collective bargaining agreements. With reference to the supply chain, the percentage of the human resources employed by contracting firms covered by the national collective labour agreement is not available, however all the companies which are entrusted services and work under contract are obliged to comply with the Group Ethical Code (2012 edition), in which explicit reference is made to the promotion and protection of the freedom of association of workers, also by means of the establishment of industrial relations safeguards (Article 15.4).
Socio-economic relationships with the stakeholders page 146 et seq.

LA5 (Core)
Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.
Socio-economic relationships with the stakeholders pages 146-148

Occupational Health and Safety

LA6 (Additional)
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. In Acea, the matters established by Italian Legislative Decree No. 81/2008 regarding health and safety in the workplace are observed. Socio-economic relationships with the stakeholders pages 136, 153 et seq.

LA7 (Core)
Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities by region and by gender.
Socio-economic relationships with the stakeholders pages 153, 154

LA8 (Core)
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
Socio-economic relationships with the stakeholders page 155

LA9 (Additional)
Health and safety topics covered in formal agreements with trade unions. During 2012, Acea SpA, Acea Ato 2 and the main Trade Union organisations with the respective sector representatives signed the Protocol for water tender contracts aimed at contrasting irregular work and contractual breaches and increasing security at worksites.
Socio-economic relationships with the stakeholders pages 153 et seq.

EU16 (Core)
Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors.
In December 2012, Acea adopted the Quality, Environment, Safety and Energy Policy. Numerous Group companies also have a Sgsl (work safety management system) compliant with the OHSAS 18001 standard. Company policies regarding procurement establish the obligation for the contracting companies to comply with the Group Ethical Code ( 2012 edition), which also acknowledged and incorporated the principles of the preexisting Tender Ethics Code, and envisages the observance of the health and safety of the workers (Article 16.2). With regard to the energy area, the suppliers also comply with the Health and Safety in the workplace Policy in force within Acea Distribuzione so as to be admitted to the procedures for the entrusting of work, goods and services and since 2008 a Vendor Rating system has been active centred on quality and safety parameters.
Corporate identity pages 52, 53; Socio-economic relationships with the stakeholders pages 128, 135, 136, 138, 139, 153

EU18 (Core)
Percentage of contractor and subcontractor employees that have undergone relevant health and safety training. The figure relating to the percentage of contractor and subcontractor employees trained with regard to safety is not available since it is not currently monitored. However, the vendor rating system is operative within Acea for work in the energy area (Acea Distribuzione), focused on quality and safety parameters, and, in 2012, a Protocol was signed between Acea SpA, Acea Ato 2 and the Trade Union Organisations on water tenders so as to make the most of the quality of the work and safety at worksites by means of initiatives and monitoring and control action.

Training and Education

LA10 (Core)
Average hours of training per year per employee by gender, and by employee category.
Socio-economic relationships with the stakeholders pages 163, 164

LA11 (Additional)
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
Socio-economic relationships with the stakeholders pages 160-164

LA12 (Additional) Percentage of employees receiving regular performance and career development reviews, by gender. During 2012, further to the introduction of the new Human Resources Management System, Group executives and middle managers were appraised, equal to 10% of the entire workforce; furthermore, Acea Distribuzione assessed its executives and middle managers, representing 5.3% of the company’s workforce, within the sphere of the HRO project on organisational reliability. Reference should be made to the section Human Resources, Human Resource appraisal systems and The training and development of the Human Resources.
Socio-economic relationships with the stakeholders page 160

Diversity and Equal Opportunity

LA13 (Core)
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.
Socio-economic relationships with the stakeholders pages 144, 145, 149-151, 168

Equal remuneration for women and men

LA14 (Core)
Ratio of basic salary and remuneration women to men by employee category, by significant locations of operation. On the basis of the current national collective labour agreement (CCNL), the basic salary of men is equal to that of women, for each category. However, it is the variable part of the salary which determines certain differences.
Socio-economic relationships with the stakeholders page 157

HUMAN RIGHTS

Investment and Procurement Practices

HR1 (Core)
Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.
All the parties who operate on behalf of Acea in the management of the corporate activities are obliged to observe the Group’s Ethical Code ( 2012 version), which, even in the Introduction, makes explicit reference to observance of the Universal Declaration of Human Rights, the ILO Conventions and the 10 principles of the Global Compact. This guarantees an adequate protection of the human rights also in the event of entering into investment and/or supply agreements.
Socio-economic relationships with the stakeholders pages 134 et seq.

HR2 (Core)
Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.
The percentage figure is not available but Acea applies supplier Qualification Systems which refer the possession of specific requisites including the requirement of technical, environmental and safety reliability as well as the obligation, in order to access the tender, to accept and observe the Group’s Ethical Code (2012 version), observance of the national norms concerning health, safety and hygiene in the workplace, remunerative, contribution and insurance-related fulfilments. The Qualification systems are up-dated each year, with a new audit of the possession of the requisites required. In the event of violation of the principles contained in the Code of Ethics – which can be reported to the Acea SpA Ethics Committee – further to appropriate assessments, exclusion from the tender or suspension from being awarded tenders is envisaged.
Socio-economic relationships with the stakeholders pages 127 et seq., 134 et seq.

HR3 (Core)
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. In 2012, training hours provided to employees which also concerned such topics amounted to around 2,107, with a percentage of workers trained equal to around 50%. Socio-economic relationships with the stakeholders page 162

Non-discrimination

HR4 (Core)
Total number of incidents of discrimination and corrective actions taken.
No episodes of discrimination were reported.
With regard to the prevention policies, in other words the new Group Ethical Code (2012 version) and the protection of diversity and equal opportunities, please refer to Corporate identity page 32;
Socio-economic relationships with the stakeholders pages 149, 168

Freedom of Association and Collective Bargaining

HR5 (Core)
Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. There are no activities where the freedom of association and collective bargaining is exposed to risks. Please refer to the section Human Resources, in particular Industrial relations and Social activities (where reference is also made to other associative forms present in-house: CRA, ANMIC, The Gold Medal Association). During 2012, Acea took part in the Sustainable Supply Chain Work Group within the sphere of the Global Compact Network Italia, involved in defining mechanisms to support the sustainability performances of the companies and encourage suppliers to adopt the best practices, in terms of respect for human rights, labour rights, environmental responsibility and ethics in business affairs (see Corporate identity, section Sharing of the corporate social responsibility themes).
Socio-economic relationships with the stakeholders pages 146 et seq., 167 et seq.

Child Labor

HR6 (Core)
Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.
In its dealings with its employees and collaborators, Acea applies the National Collective Labour Agreements and other contractual forms envisaged by current legislation. With regard to the absence of child labour in the supply chain, Acea binds any potential supplier to observe the Group’s Ethical Code (2012 version) which guarantees workers from any form of abuse (see sections Human Resources and Suppliers in The socio-economic relationships with the stakeholders).
During 2012, Acea took part in the Sustainable Supply Chain Work Group within the sphere of the Global Compact Network Italia, involved in defining mechanisms to support the sustainability performances of the companies and encourage suppliers to adopt the best practices, in terms of respect for human rights, labour rights, environmental responsibility and ethics in business affairs (see Corporate identity, section Sharing of the corporate social responsibility themes).

Forced and Compulsory Labor

HR7 (Core)
Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of all forms of forced or compulsory labor. In its dealings with its employees and collaborators, Acea applies the National Collective Labour Agreements and other contractual forms envisaged by current legislation. With regard to the absence of forced or compulsory labour in the supply chain, Acea binds any potential supplier to observe the Group’s Ethical Code (2012 version) which guarantees workers from any form of abuse (see sections Human Resources and Suppliers in The socio-economic relationships with the stakeholders). During 2012, Acea took part in the Sustainable Supply Chain Work Group within the sphere of the Global Compact Network Italia, involved in defining mechanisms to support the sustainability performances of the companies and encourage suppliers to adopt the best practices, in terms of respect for human rights, labour rights, environmental responsibility and ethics in business affairs (see Corporate identity, section Sharing of the corporate social responsibility themes).

Security Practices

HR8 (Additional)
Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.
The security activities are entrusted to an external security company. The rules of conduct for security staff comply with those in force in the security corps of the Italian state.

Indigenous Rights

HR9 (Additional)
Total number of incidents of violations involving rights of indigenous people and actions taken.
No violations to the detriment of local communities were reported. For the action undertaken by Acea benefiting local communities, please refer to the initiatives supporting the most deprived categories of the population, described in The socio-economic relationships with the stakeholders, Customers and the Community (pag. 167 s)and in the section Activities abroad.

Assessment

HR10 (Core)
Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.
The Group Ethical Code (2012 edition), which guides all the Group activities, explicitly lays down the observance of human rights. Therefore, specific activities have not been subject to review.

Remediation

HR11 (Core) Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms.
No protests have been presented related to human rights. The adoption of the Group Ethical Code (2012 version) guarantees adequate supervision of the protection of the human rights and also the company’s commercial partners must observe the same or be excluded from the tender.

SOCIETY

Local Communities

SO1 (Core)
Percentage of operations with implemented local community engagement, impact assessments, and development programs.
Corporate identity pages 50, 52 et seq.; Socio-economic relationships with the stakeholders pages 70 et seq., 78, 104, 117 et seq., 127 et seq., 136, 178

SO9 (Core)
Operations with significant potential or actual negative impacts on local communities.
Socio-economic relationships with the stakeholders page 91, 96, 102, 123 et seq., 124

SO10 (Core) Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.
With reference to the projects regarding which a considerable environmental impact is envisaged, in particular due to their nature, their size of location, before issuing authorisation, the competent authorities carry out an appraisal of their environmental impact (VIA). The appraisal involves the prior estimation of the significant direct and indirect effects, short and long-term, which the possible performance of an activity may have on the ecosystem (man, fauna and flora, the ground, the water and the air, the interaction between the afore-mentioned elements, material assets and cultural assets). Furthermore, with regard to the creation of electricity distribution networks and public lighting systems Acea operates in compliance with current provisions in this connection and the regulations which contain provisions for energy saving and for the reduction of the dispersed lighting flux.
Socio-economic relationships with the stakeholders page 176

EU19 (Core)
Stakeholder participation in the decision making process related to energy planning and infrastructure development.
Socio-economic relationships with the stakeholders page 176

EU20 (Core)
Approach to managing the impacts of displacement.
Socio-economic relationships with the stakeholders page 176

EU21 (Core)
Contingency planning measures, disaster/emergency management plan and training programs and recovery/restoration plans.
Socio-economic relationships with the stakeholders page 174

EU22 (Core)
Number of people physically or economically displaced and compensation, broken down by type of project.
No episodes of this type took place.

Corruption

SO2 (Core) Percentage and total number of business units analyzed for risks related to corruption. With regard to the risk of corruption, the Supervisory Bodies of Acea SpA and its subsidiaries carry out on-going and complete monitoring activities internally on the related offences contemplated in accordance with Italian Legislative Decree No. 231/01.
Corporate identity pages 45, 48 et seq.

SO3 (Core)
Percentage of employees trained in organization’s anti-corruption policies and procedures.
Socio-economic relationships with the stakeholders page 162

SO4 (Core)
Actions taken in response to incidents of corruption.
There have been no episodes of corruption.

Public Policy

SO5 (Core)
Public policy positions and participation in public policy development and lobbying.
Socio-economic relationships with the stakeholders page 173 et seq.

SO6 (Additional)
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
Socio-economic relationships with the stakeholders page 173

Anti-Competitive Behavior

SO7 (Additional)
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
Socio-economic relationships with the stakeholders page 180

Compliance

SO8 (Core)
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.
Socio-economic relationships with the stakeholders page 180

PRODUCT RESPONSABILITY

Customer Health and Safety

PR1 (Core)
Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Corporate identity page 50, 52 et seq.; Socio-economic relationships with the stakeholders page 102

EU25 (Core)
Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.
There were no episodes in this connection during 2012. The appeals presented by the company for the two fatal accidents in the last few years, relating to episodes associated with public lighting are currently pending; precise information will be provided in connection with the same when a final and definite settlement has been reached.

PR2 (Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.
No cases of non-compliance have been reported.

Product and Service Labeling

PR3 (Core)
Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
Socio-economic relationships with the stakeholders pages 84-90

PR4 (Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Socio-economic relationships with the stakeholders pages 84-90

PR5 (Additional)
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Corporate identity page 54; Socio-economic relationships with the stakeholders pages 70-76

Marketing communication

PR6 (Core)
Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
The Group Ethical Code (2012), which is subject to review each time it is deemed necessary, establishes the observance of the principles of equality, impartiality and accountability in interaction with customers, in particular when this translates into advertising and commercial disclosure, and in contractual formulations (Articles 8, 14 EC). The handling of sponsorships is disciplined by specific Group regulations, reviewed in 2012. Criteria and responsibilities are established in the same for the selection and handling of the initiatives to sponsor, for the purpose of ensuring observance of the principles set forth in the Ethical Code and preventing the commission of offences as per Italian Legislative Decree 231/11.
Socio-economic relationships with the stakeholders page 110

PR7 (Additional)
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes.
Socio-economic relationships with the stakeholders page 180

Customer Privacy

PR8 (Additional)
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
During the year, there was only one request for information from the Italian Data Protection Authority on the processing of personal date carried out by Acea Ato 2. The episode in question concerned the display by the company - for the purpose of raising the awareness of customers with regard to payment of debts for water supplies - of notices in a number of entrance halls of apartment blocks. Acea Ato 2 provided the Authority with the information requested and accepted the recommendations made by the Authority for ensuring full compliance with privacy legislation.
Corporate identity page 45; Socio-economic relationships with the stakeholders page 111

Compliance

PR9 (Core)
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Socio-economic relationships with the stakeholders page 180

Access

EU23 (Core)
Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.
Socio-economic relationships with the stakeholders page 106

EU26 (Core)
Percentage of population unserved in licensed distribution or service areas.
The distribution grid covers the whole country.

EU27 (Core)
Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime. Only figures relating to re-connection after disconnection due to arrears are available, as established by the Gas and Electricity Authority.
Socio-economic relationships with the stakeholders page 85

EU28 (Core)
Power outage frequency.
Socio-economic relationships with the stakeholders page 90

EU29 (Core)
Average power outage duration.
Socio-economic relationships with the stakeholders pages 90, 95

EU30 (Core)
Average plant availability factor by energy source and by regulatory regime.
Environmental issues page 202

Provision of Information

EU24 (Core)
Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.
No specific programmes are present in-house.